Quality Assurance

The College has in place a number of procedures designed to seek your views to ensure the continuous improvement of our services to students. You will have the opportunity to make your views known on all aspects of the College through the annual learner survey and via the student representative on the Board of Corporation. The Student Charter sets out the standards we have set ourselves.

What To Do If Things Go Wrong

If you wish to raise a matter of concern we will make every effort to help you. However, in spite of our best efforts, you may occasionally wish to make a formal complaint. You may do so by approaching -

• your lecturer
• the Information Centre or Reception
• any member of staff

Our staff will be pleased to help you by completing a Complaints Form and passing it to our Director of Quality. We will respect confidentiality should you ask us to.

We aim to -

• explain, within two working days, how we are dealing with your complaint
• provide you with a full response, within ten working days, of receipt of your original complaint, even if we feel we must reject it