Product/Service Detail

The following is a list of available courses. Please click on the course for more detiled information.

National Vocational Qualifications (via Train to Gain)

• Health &Social Care
• Customer Service
• Business & Administration
• Performing Manufacturing Operations
• Performing Engineering Operations
• Business Improvement Techniques
• Technical Services
• Professional Cookery
• Food and Drink Service
• ITQ
• Distribution, Warehousing & Storage Operations

Skills for Life Programmes (to be delivered via a variety of flexible learning processes and delivery patterns to suit employers' needs)

• Literacy (E3, L1, L2)
• Numeracy (E3, L1, L2)
• ESOL (E1, 2, 3, L1, L2)

Short Course Provision

Health and Safety

• First Aid for Appointed Persons
• First Aid at Work
• Health & Safety in the Workplace
• Food Safety in Catering
• Intermediate Food Safety
• Intermediate Health and Safety
• Principles of COSHH
• Risk Assessment
• Principles of Manual Handling
• Abrasive Wheels
• Food Safety Management Procedures
• Drug & Medicine Administration
• Fire Safety
• Practical Moving & Handling

Management

• Employment Law Update
• Discrimination in the Workplace
• Age Discrimination
• Discipline & Dismissal Handling
• Sickness & Absence Management
• Appraisal Skills
• Team Building and Motivation
• Performance Management
• Stress in the Workplace
• Essential Contracts of Employment
• Supervisory & Team Leader Skills
• Recruitment, Selection & Interviewing Skills
• Improving Internal Communications
• Project Management
• Managing Change
• Recognising & Managing Stress in the Workplace
• How to Improve your Management Skills
• Introduction to Supervisory Skills
• How to Restrict & Manage Drugs & Alcohol in the Workplace
• How to Provide Employees with a Contract of Employment
• Practical Guidance on Avoiding Work Related Stress & Its Causes
• Practical Solutions to Handling Employee Sickness
• Interview Techniques for Managers
• How to Encourage your Staff to Perform Better
• How to Discipline & Dismiss an Employee Fairly
• Corporate & Personal Security in the Workplace
• Update on Age Discrimination 2007

Personal Development

• Assertiveness and Conflict Resolution
• Presentation Skills
• Effective Meeting Skills
• Essential Secretary
• Customer Service and Telephone Skills
• Communication Skills
• Problem Solving and Decision Making
• Job Search Techniques
• Effective Presentation Skills

Modern Apprenticeship Programmes and assistance in recruiting staff

• Administration
• Care
• Catering and Hospitality
• Childcare
• Engineering
• Hairdressing
• E2E

Conference Facilities

Individual consultations with employers and bespoke training provision and advice in the following areas

• Administration
• Accountancy
• Care
• Customer Service
• Engineering
• Health and Safety
• Information Communication Technology
• Productivity
• Teaching/Training

If you require any further information, please contact the DTIU on 01207 585 914.